Privacy Policy
Your privacy matters to us. Learn how Quibraxnyez handles your personal information.
Last updated:
Introduction
At Quibraxnyez, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website quibraxnyez.world or purchase our handcrafted scented candles.
Information We Collect
Personal Information
When you interact with Quibraxnyez, we may collect the following personal information:
- Name and contact details (email address, phone number, mailing address)
- Payment information for candle purchases
- Fragrance preferences and purchase history
- Communication records when you contact our customer service
- Shipping and delivery information for your candle orders
Automatically Collected Information
When you browse our scented candle collection, we automatically collect:
- Device information (browser type, operating system)
- IP address and approximate location
- Pages viewed and products browsed
- Time spent on our candle care guides and product pages
How We Use Your Information
We use your information to:
- Process and fulfil your scented candle orders
- Send order confirmations and shipping updates
- Respond to your inquiries about our candles and fragrances
- Provide personalised fragrance recommendations
- Improve our candle products and website experience
- Send promotional offers about new scents (with your consent)
- Comply with Australian legal obligations
Information Sharing
We do not sell your personal information. We may share your data with:
- Shipping partners to deliver your candle orders
- Payment processors to securely handle transactions
- Service providers who assist with our website operations
- Legal authorities when required by Australian law
Data Security
We implement appropriate security measures to protect your personal information, including encrypted connections, secure payment processing, and restricted access to customer data. However, no method of transmission over the Internet is completely secure.
Your Rights
Under Australian Privacy Principles, you have the right to:
- Access your personal information we hold
- Request correction of inaccurate data
- Request deletion of your information
- Opt out of marketing communications
- Lodge a complaint with the OAIC if unsatisfied
Cookies
We use cookies to enhance your browsing experience on our candle website. For detailed information, please see our Cookies Policy.
Contact Us
For privacy-related inquiries or to exercise your rights, please contact us:
Email:
info@quibraxnyez.world
Phone:
+61 3 9342 7000
Address: 300 Grattan St, Parkville VIC 3050, Australia
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date.